How do I get in touch with your customer service team?
You're welcome to email us at support@thoughtfully.com or click here to get in touch. We make every effort to respond to all inquiries within four business hours. Our team is available to assist you seven days a week — Monday through Friday from 6am–6pm Pacific Time, and Saturday and Sunday from 9am–6pm Pacific Time.
Contact us over live chat
If you need help right away, you can chat with us by clicking the chat bubble icon in the lower-left corner of the window and selecting “Live Chat”. Our team is available via chat from Monday–Friday, 6am–6pm Pacific Time, and Saturday–Sunday, 9am–6pm Pacific Time.
Whichever way you choose to get in touch, we’re looking forward to hearing from you!
